Common queries answered
Frequently Asked Questions
We always take the greatest care when making our products. All the work surfaces and material is cleaned and sanitised properly to avoid any contamination. During COVID-19, we will take extra precaution to handle products with gloves and masks for your protection. As per our Good Manufacture Practice, we don’t make any product when suffering of any disease to prevent contamination, this is especially true as well for any symptoms or risk of COVID-19. You can rest assure we take all necessary precautions to deliver you high quality products.
As a small business, we try to deliver our parcels as soon as possible. Our products are freshly handmade depending on demand. So if they are in stock, they should arrive in 3 to 5 days of your order but if we need to make them, you might need to wait a bit longer up to 15 days. If you need your products sooner, send us a message via email or Facebook and we will get back to you as soon as possible.
We aim to deliver high quality products. If for some reason you don’t like the smell or it doesn’t work for you, talk to us and we can help you find another solution that suits you better. If you prefer, you can also return your products for a refund within 30 days of your purchase. Before your return your products, contact us and we will let you know what to do for your return. Find more detail about our return policy here.
Our products are best kept in a cool dry place, away from direct sunlight. If you don’t use them straight away, you may store them in the fridge to keep them fresher.
Our products can keep up to 1 year. Because they are made with natural products, our products aren’t designed to be kept on a shelf but to be used. To get all the benefits from our products, it’s better to use them when freshly made and before the date indicated on the label. After that date, the quality of the product is not guaranteed. Because our products are made with unsaturated oils, they can become oxidised and rancid. Usually, there will be a change in their smell but not everybody notice it. In case of doubt, discard the products.
At the moment, we ship only in the UK. As we want to be eco-friendly, our company is mainly focused on the local market. However, for order bigger than £50, we are happy to consider delivering our products to neighbourhood countries. Please contact us to know more.